Service 04
Client & Administrative Support
Client communications handled properly. Scheduling managed. Day-to-day operations running without the attorney in the middle of everything.
What this covers
Managing client communications with professionalism and warmth, scheduling and calendar coordination, handling intake processes, being the organized backbone of your day-to-day operations.
For a solo attorney, every email and every scheduling request that crosses your desk is time not spent on client work. Client and administrative support is about creating the layer between you and the operational noise — so the things that need the attorney get the attorney, and everything else gets handled.
Specific work I handle
- Client communication management: emails, follow-ups, status updates handled professionally
- New client intake: gathering information, onboarding documentation, conflict checks
- Calendar and scheduling coordination across attorneys and clients
- Meeting and appointment management, including reminders and prep materials
- General administrative tasks: document filing, record-keeping, correspondence management
- Anything that sits in the 'important but not urgent' pile and never gets done
Who this is for
Solo attorneys who are spending a meaningful part of their week on emails and scheduling that shouldn't require their direct involvement. Small firms that don't have dedicated administrative staff and need someone who can handle client-facing communications with appropriate professionalism and care.
"Being the organized backbone of your day-to-day operations."
— Thomas Hatherly
Common questions
Can a remote paralegal manage client communications for my firm?
Yes. Client communications can be handled effectively by a contract paralegal working remotely: email follow-ups, status updates, intake coordination, and scheduling all translate well to remote work. The key is establishing clear protocols for what gets escalated to the attorney and what gets handled directly. Most routine client contact falls in the latter category.
What does client intake support look like with a contract paralegal?
I handle the intake process from initial contact through to a complete new matter file: gathering client information, running conflict checks (with attorney sign-off), preparing engagement letters, and making sure the file is ready before the attorney's first substantive meeting with the client. This saves significant attorney time on the front end of every new matter.
How do you handle scheduling and calendar coordination remotely?
I work within your existing calendar system — Google Calendar, Outlook, or whatever you use. I can schedule meetings, coordinate availability with clients and opposing counsel, set reminders, and manage the logistics around court dates and deadlines. Remote calendar management is straightforward with the right access and a clear understanding of your priorities.
What administrative tasks are best suited to a contract paralegal vs. a general assistant?
Tasks that benefit from legal training — client intake, conflict checks, deadline coordination, file management, and any client-facing communication that touches on legal matters — are better suited to a paralegal. For a law firm, having one person handle both means fewer handoffs and less supervision required.
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